Sometimes you can have problems with the people in your class. This may be a personality clash between you and them or that they may be disruptive or even they don't want to be there:
Be friendly
Listen to your class
Leave your problems at the door and don't bring them into the class
Include the whole group
Address any issues quickly
Have regular breaks
Be careful not to accidentally upset or offend someone
Speak clearly
Think about what complaints you could get and address them before they happen
Keep an ear out for chat in breaks, thus can indicate problems if delegates talk
Learn from your experiences and learn to identify possible problems and deal with them before they actually arise.
