Having trouble watching this video? Click here if the video isn't loading.

Sometimes you can have problems with the people in your class. This may be a personality clash between you and them or that they may be disruptive or even they don't want to be there:

  • Be friendly
  • Listen to your class
  • Leave your problems at the door and don't bring them into the class
  • Include the whole group
  • Address any issues quickly
  • Have regular breaks
  • Be careful not to accidentally upset or offend someone
  • Speak clearly
  • Think about what complaints you could get and address them before they happen
  • Keep an ear out for chat in breaks, thus can indicate problems if delegates talk
  • Learn from your experiences and learn to identify possible problems and deal with them before they actually arise.