Dealing with your class

Sometimes you can have problems with the people in your class. This may be a personality clash between you and them or that they may be disruptive or even they don't want to be there:

• Be friendly
• Listen to your class
• Leave your problems at the door and don't bring them into the class
• Include the whole group
• Address any issues quickly
• Have regular breaks
• Be careful not to accidentally upset or offend someone
• Speak clearly
• Think about what complaints you could get and address them before they happen
• Keep an ear out for chat in breaks, thus can indicate problems if delegates talk
• Learn from your experiences and learn to identify possible problems and deal with them before they actually arise.